Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at info@ridezeez.com. If your return is accepted, we will provide you with return instructions and the appropriate return address. Items sent back without first requesting a return will not be accepted.

Customers are responsible for return shipping costs for standard returns, including returns due to incorrect size selection or change of mind. Original shipping charges, if any, are non-refundable. If you received a defective, damaged, or incorrect item, ZEEZ will cover the return shipping cost.

You can always contact us with any return questions at info@ridezeez.com.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if your item is defective or damaged, or if you received the wrong item. We will evaluate the issue and work to make it right.

Exchanges

If you need a different size or model, please contact us at info@ridezeez.com. The fastest way to receive a replacement is generally to return the original item and place a new order once the return has been accepted.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law. The item must be returned in the same condition in which it was received, unworn or unused, with tags attached, and in its original packaging.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@ridezeez.com